If you Return your item(s) to us within 30 Days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund.
Refunds within the statutory period are made in line with the Consumer Contract Regulations.
Please send all Returns to: . It is essential that you include a covering note with your parcel, telling us: Ladybooth Equestrian and Country, Ringstones Industrial Estate, Bridgemont, Whaley Bridge, SK23 7PD
Your Original Order Number
Your Name and Contact Phone Number
Whether you would like a Refund or an Exchange (and what you might require in exchange)
We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Return costs will be covered by the buyer.
Exchanges are subject to stock availability. Please check our website for up to date stock, alternatively email us at email@example.com for confirmation of availability and confirmation of the exchange process.
Payment of a standard delivery charge of usually £4.99 will be required to send you your replacement item(s).
If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by email at firstname.lastname@example.org In regards to incorrect/missing items, this needs to be within 3 days of receipt of delivery. We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to us for Inspection and verification of the fault prior to dispatching any replacements or issuing any refund. We regret that we are unable to issue any replacements or refunds until we have verified the fault.
If you do not contact us before returning a faulty/incorrect item then unfortunately we will only be able to reimburse you for your own cost of postage to the maximum value of £4.99. We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that our team are here to help you and always aim to resolve issues as quickly and easily as we can. Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue.
Where incorrect or faulty items are verified, we will usually provide a FREEPOST label via e-mail to cover the costs of the return postage (via Royal Mail). We will also cover outbound postage costs of any replacement goods required. Where the FREEPOST label is not applicable, any return postage costs will need to be agreed beforehand with our Returns Department to ensure this will be reimbursed.
In order to minimise potential fraud, all refunds will be made via the original payment method.
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